Create Custom Support Pages

By default, Synergy offers a support page accessed by clicking on the Support link from the top of any view.

The default support page directs users to contact their internal Synergy help desk for assistance.

A default Contact Us option is at the bottom of every log in page.

The default contact option brings up an e-mail message in the computer’s default email message editor to send an email to [email protected].

To create a custom Support page or Contact Us page:

• Create the custom page or pages using any HTML editor, and save the page(s) to the default Synergy SIS website on every web server in the district. It is recommended to name the main support page something other than Support.htm; otherwise, the page will need to be recopied to each web server after each Synergy SIS upgrade.

• Go to the System Configuration screen, found under Synergy SIS > System > Setup and click on the Options tab.

• Change the name (and location if needed) of the main support page in the Support Page box.

• For the Contact Us link, enter the URL of the new Contact Us page in the Contact Us box. Instead of a page, it may also be a default e-mail address. To complete remove the Contact Us link from the logon page, enter the word remove. Remember, if using the ParentVUE & StudentVUE software, parents & students as well as staff will access the same Contact Us link.

• Click at the top of the screen to save the changes.