ParentVUE and StudentVUE Configuration

Contact:

Use the Contact tab to configure the process for when parents or students forget their password. The password can be retrieved automatically by clicking on the link Forgot Password underneath the logon area on the web site. When the link is clicked, the site asks for their primary e-mail address. Once confirmed, an e-mail is sent to that account with the password information. The e-mail that is sent to parents and students with the password information can be customized.

There is also a place to enter a customized message to parents and students who receive an error on the web site. This message appears after the explanation of the error. For example, if a parent or student account is disabled (the student is inactive or the parent is no longer linked to any active students) the following message shows:

The account has been disabled. Please contact the ADDITIONAL_ERRORS_MESSAGE_ GOES_HERE if you believe the account needs to be enabled.

Tasks

Type Return e-mail address for Forgot Password notification. All replies to Forgot Password e-mail will be sent to this address, so be sure it is an e-mail address that is monitored frequently for a quick response to parent and student questions.
Type Subject line for Forgot Password Email
Type Forgot Password Detail
- Click for additional space.
- Click to spell check.
Click .

Following fields can be used to create a customized message:

LAST_NAME – parent/student last name
FIRST_NAME – parent/student first name
PASSWORD – parent/student password
FULL_NAME – parent/student formatted full name
USER_ID – parent/student username

Enter Additional Errors message.
- Click for additional space.
- Click to spell check.

ParentVUE and StudentVUE Configuration

Contact:

The account has been disabled. Please contact the ADDITIONAL_ERRORS_MESSAGE_ GOES_HERE if you believe the account needs to be enabled.

Tasks

Set-up Forgot Password Contact

Type Return e-mail address for Forgot Password notification. All replies to Forgot Password e-mail will be sent to this address, so be sure it is an e-mail address that is monitored frequently for a quick response to parent and student questions.

Type Subject line for Forgot Password Email

Type Forgot Password Detail

Click for additional space.

Click to spell check.

Click .

Following fields can be used to create a customized message:

LAST_NAME – parent/student last name

FIRST_NAME – parent/student first name

PASSWORD – parent/student password

FULL_NAME – parent/student formatted full name

USER_ID – parent/student username

Set-up Additional Errors Contact

Enter Additional Errors message.

Click for additional space.

Click to spell check.

Standard HTML code can be used for additional formatting options.

Related Topics

ParentVUE and StudentVUE School Configuration